Terms of Service

Last updated: 13 May 2026

1. Agreement

These Terms of Service (“Terms”) form a binding contract between you and Vectorwise LLC, a limited liability company formed in Wyoming, United States (“we”, “us”), which offers the Vavio product (the “Service”). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to both you personally and that organisation.

2. The Service

Vavio is a business-to-business software-as-a-service platform that lets businesses create, publish, and manage AI-powered, customer-facing agents — for example, chat agents embedded on the business’s own website — that engage visitors, answer questions grounded in the business’s own content, and capture and route leads into the business’s systems. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with your chosen plan and these Terms. We may update the Service from time to time; we will use reasonable efforts to avoid breaking changes and to communicate material changes in advance where we can.

3. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract to use the Service. You are responsible for the accuracy of the account information you provide and for keeping it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorised access.

4. Your responsibilities

You agree that you will:

  • Use the Service only in compliance with applicable laws and these Terms.
  • Be responsible for the content, instructions, and knowledge you upload or configure into the Service (“Your Content”), including its accuracy and the right to use it.
  • Provide any required notices and obtain any required consents from your end users (for example, website visitors who interact with an agent you publish), including under data protection, e-privacy, and consumer protection law.
  • Apply human review and oversight to AI-generated outputs where the context calls for it (see Section 7), and not represent AI-generated output as professional advice (e.g. legal, medical, or financial).
  • Keep your credentials secure, not share them, and not let others use your account beyond your permitted use.
  • Not resell, sublicense, or commercially exploit the Service beyond your plan, and not attempt to copy, decompile, reverse engineer, or extract the source code of the Service except to the extent applicable law permits.

5. Acceptable use

You will not use the Service, and will not allow anyone using your account to use the Service, to:

  • Violate any law or regulation, infringe third-party rights, or engage in fraudulent, deceptive, or misleading practices.
  • Send spam or unsolicited messages, harvest contact details, or send communications in breach of email, SMS, or telemarketing law.
  • Impersonate any person or organisation, or misrepresent your affiliation with any person or organisation.
  • Deploy an agent that hides or denies being an AI when a user reasonably asks, or that deceives users in a way that is likely to cause harm.
  • Generate or distribute content that is unlawful, defamatory, harassing, hateful, sexually explicit involving minors, that promotes self-harm or violence, or that infringes intellectual property.
  • Use the Service to make automated decisions that produce legal or similarly significant effects on individuals without appropriate human review and any required disclosures.
  • Process special category personal data (e.g. health, biometric, racial or ethnic origin) without a lawful basis and appropriate safeguards, and you must not use the Service in any way that would require it to be HIPAA-covered, PCI-DSS-covered, or otherwise subject to a regulatory framework we have not agreed to in writing.
  • Attempt to gain unauthorised access to the Service, other accounts, our systems, or the systems of our sub-processors; interfere with the Service’s integrity or performance (e.g. denial-of-service, scraping at a rate or scale that disrupts service); or probe, scan, or test the vulnerability of the Service without our prior written consent.
  • Train AI or machine-learning models on the Service’s outputs in a way that violates these Terms or applicable third-party model provider terms; or use the Service to develop a competing product.
  • Use the Service to host, develop, or promote: weapons of mass destruction; illegal goods or services; child sexual abuse material; content that targets minors; or content that promotes terrorism.

We may investigate suspected breaches of this Section 5 and take appropriate action, including suspending or terminating access. We do not monitor user content in the ordinary course of operating the Service, but we reserve the right to do so where we reasonably need to.

6. Your content and data

You retain ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and create derivative works of Your Content solely to provide, secure, and improve the Service for you, and to comply with law. Where Your Content contains personal data, our processing on your behalf is governed by our Privacy Policy and any applicable data processing terms. We do not sell personal data, and we do not use Your Content or end-visitor conversation data to train our own AI models.

7. AI features and accuracy

The Service uses artificial intelligence — including large language models provided by third parties — to generate responses inside your agents. AI outputs can be incorrect, incomplete, or out of date. You are responsible for the accuracy and appropriateness of the knowledge you configure into your agents and for how you use the outputs. The Service is not a substitute for professional advice (e.g. legal, medical, financial, or regulatory), and outputs should not be relied on as such. You should apply human review and oversight where the context calls for it. Where third-party model providers’ terms apply to your use of their models through the Service, you agree to comply with those terms to the extent we make them available.

8. Third-party services

The Service may interoperate with, or rely on, third-party services (e.g. payments processors, email providers, AI model providers, CRMs). Your use of those third-party services may be subject to their own terms. We are not responsible for third-party services and do not warrant or endorse them.

9. Fees and subscriptions

Paid plans are billed in advance (e.g. monthly or annually) at the prices shown in the Service. You must provide a valid payment method. You may cancel your subscription at any time from your account; you will keep access until the end of the current billing period and will not be charged again. We do not offer refunds for the current or previous billing periods, so cancelling before the next charge is the way to avoid future fees. We may change fees on reasonable notice; continued use after a change constitutes acceptance. Failure to pay may result in suspension or termination of access. Unless stated otherwise, fees are exclusive of taxes, and you are responsible for any applicable taxes.

10. Free trials and beta features

We may offer free trials and beta features. Free trials end on the date stated when you sign up; if you do not cancel before the end of the trial, your plan will continue and you will be charged at the then-current price. Beta features are provided “as is” for evaluation, may change or be withdrawn at any time, and may have limited support.

11. Intellectual property

We and our licensors own the Service and all related intellectual property rights (excluding Your Content). Subject to your compliance with these Terms and payment of applicable fees, we grant you the limited right to use the Service set out in Section 2. We welcome feedback, suggestions, and ideas about the Service. If you give us feedback, you grant us a non-exclusive, perpetual, irrevocable, royalty-free licence to use it for any purpose without restriction or compensation to you.

12. Suspension and termination

We may suspend or terminate your access if you breach these Terms, for non-payment, where we reasonably believe your use poses a security or legal risk, or where we discontinue the Service. You may cancel your account at any time through the Service or by contacting us. On termination, your right to use the Service ends. We may retain data as required by law or as set out in our Privacy Policy.

13. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate or fit for your specific purpose. Nothing in this Section affects your statutory rights as a consumer that cannot be waived under applicable law.

14. Limitation of liability

To the maximum extent permitted by law, Vectorwise LLC shall not be liable for any indirect, consequential, incidental, special, or punitive loss, or for any loss of profit, revenue, data, goodwill, or business opportunity, even if foreseeable. Our total aggregate liability in respect of any claim or series of related claims arising from or in connection with these Terms or the Service shall not exceed the fees you paid us in the twelve months before the event giving rise to the claim, or USD 100, whichever is greater. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

15. Indemnity

You agree to indemnify and hold harmless Vectorwise LLC and its affiliates, officers, employees, and agents from any claims, losses, or costs (including reasonable legal fees) arising from your use of the Service, Your Content, your breach of these Terms, your breach of applicable law, or your infringement of third-party rights.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you (for example, by email or an in-product notice). Continued use of the Service after a change takes effect constitutes acceptance.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Any dispute arising from or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Wyoming, USA, and you consent to personal jurisdiction there. If you qualify as a consumer in the UK, EEA, or Switzerland, mandatory protections in your country may apply where the law does not allow them to be waived; nothing in these Terms limits those non-waivable rights.

18. General

If any part of these Terms is held invalid, the rest remains in force. Our failure to enforce any right does not waive that right. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, our Privacy Policy, and any order form or written agreement that references them, form the entire agreement between you and us regarding the Service.

19. Contact

For questions about these Terms, contact Vectorwise LLC (Vavio) at hello@vavio.ai. Postal / legal notices: Vectorwise LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA.