Skip to content
vavio
Get your computer

Legal

Terms of Service

Last updated: 29 October 2026

1. Agreement

These Terms of Service (“Terms”) form a binding contract between you and Vectorwise LLC, a limited liability company formed in Wyoming, United States (“we”, “us”), which offers the Vavio product (the “Service”). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to both you personally and that organisation.

2. The Service

Vavio helps you manage AI applications and guest computers in a persistent workspace. You can use your computer directly or ask Vavio to carry out supported tasks, including installing and configuring software and working in applications or websites you authorise. The features available to you are those described in your order and the Service; these Terms do not promise that every application, website, model, or requested task is supported or will succeed.

We grant you a limited, non-exclusive, non-transferable right to use the Service during your access period in accordance with your plan and these Terms. Third-party software remains subject to its own licence and account requirements. An installed application is not necessarily signed in, licensed, or ready to perform your task.

If we continue to provide you with the earlier Vavio employee service, its existing plan and applicable service commitments continue to apply until lawfully changed. References below to that retained service do not describe the managed-computer offer. These Terms do not erase accrued rights, existing data rights, or claims under an earlier agreement.

3. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract. Keep your account information accurate and your access credentials secure. You are responsible for the people you authorise to use your account and for managing their access. Notify us promptly if you suspect unauthorised access. This does not make you responsible for a security failure caused by our breach of our obligations.

4. Your instructions and authority

You decide the work you want done and the accounts, information and permissions you make available. When you instruct Vavio to perform a task, you authorise the actions reasonably necessary to carry out that task within the scope and limits you specify. That can include entering credentials you lawfully supply through a supported sign-in or credential flow, submitting forms, sending messages, changing files or settings, and installing or configuring software. You can authorise work in advance; these Terms do not require a separate human click for every step. Possession of a password alone does not establish authority to use an account or act for its owner.

  • Give lawful instructions and only provide content, files, credentials and other data (“Your Content”) that you have the right to use and disclose for the requested task. Specify the intended account, recipient, task limits and any approval you require.
  • Have authority to access each account or system, delegate the task, make any submission or representation, and incur any commitment you instruct the Service to make on your behalf. You remain responsible for the substance and lawfulness of your instructions and for commitments validly made within your authority.
  • Follow the applicable terms, licences and automation restrictions of third-party applications and accounts. Do not ask Vavio to evade access controls, impersonate someone without authority, or bypass a step that the law or the relevant service requires you personally to complete. Our Terms cannot give permission on another service’s behalf.
  • Provide required privacy notices and obtain required consents for the people whose data you use or whom you contact. Check the accuracy of information you instruct the Service to submit and use review proportionate to the consequences, especially for payments, legal filings, deletion, publication or decisions affecting other people.
  • Use supported credential-entry methods and give only the access needed for the task. Do not send passwords or API keys in ordinary notification replies. Revoke access you no longer need and promptly replace credentials you believe have been exposed.
  • Keep independent copies of files you need. Do not resell or sublicense the Service beyond your plan, or copy, decompile or extract its source code except to the extent applicable law permits.

These responsibilities do not authorise us to act outside your lawful instructions or transfer our own contractual, privacy or security duties to you. An AI action is not automatically your approved instruction merely because it occurred under your account.

5. Acceptable use

You will not use the Service, and will not allow anyone using your account to use the Service, to:

  • Violate any law or regulation, infringe third-party rights, or engage in fraudulent, deceptive, or misleading practices.
  • Send spam or unsolicited messages, harvest contact details, or send communications in breach of email, SMS, or telemarketing law.
  • Impersonate any person or organisation, or misrepresent your affiliation with any person or organisation.
  • Configure an agent that hides or denies being an AI when someone reasonably asks, or that deceives people in a way that is likely to cause harm.
  • Generate or distribute content that is unlawful, defamatory, harassing, hateful, sexually explicit involving minors, that promotes self-harm or violence, or that infringes intellectual property.
  • Use the Service to make automated decisions that produce legal or similarly significant effects on individuals without appropriate human review and any required disclosures.
  • Process special category personal data (e.g. health, biometric, racial or ethnic origin) without a lawful basis and appropriate safeguards, and you must not use the Service in any way that would require it to be HIPAA-covered, PCI-DSS-covered, or otherwise subject to a regulatory framework we have not agreed to in writing.
  • Attempt to gain unauthorised access to the Service, other accounts, our systems, or the systems of our sub-processors; interfere with the Service’s integrity or performance (e.g. denial-of-service, scraping at a rate or scale that disrupts service); or probe, scan, or test the vulnerability of the Service without our prior written consent.
  • Train AI or machine-learning models on the Service’s outputs in a way that violates these Terms or applicable third-party model provider terms; or use the Service to develop a competing product.
  • Use the Service to host, develop, or promote: weapons of mass destruction; illegal goods or services; child sexual abuse material; content that targets minors; or content that promotes terrorism.

We may investigate suspected breaches of this Section 5 and take appropriate action, including suspending or terminating access. Processing your instructions and relevant computer content is part of performing your tasks. Any access for security, support or enforcement remains subject to our Privacy Policy and applicable law.

6. Your content and data

You retain ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and create derivative works of Your Content solely to provide, secure, and improve the Service for you, and to comply with law. Where Your Content contains personal data, our processing on your behalf is governed by our Privacy Policy and any applicable data processing terms. We do not sell personal data, and we do not use Your Content to train our own AI models. Doing the work you ask for does mean sending relevant parts of Your Content to the model providers and other services that perform it; the Privacy Policy names them and says what we can and cannot promise on their behalf.

7. AI actions, errors and review

AI can misunderstand instructions, choose the wrong action, enter incorrect information, expose information to an unintended recipient, change or delete files, or report success when work is incomplete. Errors may occur even with clear instructions, and an external action may be difficult or impossible to reverse. We do not guarantee that AI output or actions will be accurate, complete, timely or suitable for your purpose, or that every requested task will be completed.

Choose the scope of automation and review appropriate to your task. Check consequential results and receipts, and tell us promptly about a suspected error. The Service is not a substitute for a qualified professional’s legal, medical, financial or other regulated advice. Safeguards reduce risk but do not guarantee that mistakes will be prevented. We may pause or refuse work that is unlawful, unauthorised, unsupported or inconsistent with applicable service restrictions.

For the retained Vavio employee service, each Action’s existing Require approval setting continues to govern that Action. Turning it off permits that Action without a further approval; independent safety and spend limits still apply. This retained control is not a promise that the managed-computer service has the same settings. Sections 13–15 govern financial liability; acknowledging AI risk does not waive our obligations or your mandatory rights.

8. Third-party applications and services

Applications and accounts you choose may have separate fees, terms, privacy practices, usage limits and availability. You are responsible for your subscriptions, licences and authorised use of those accounts. We cannot guarantee a third party will accept a submission, permit automation, keep an account available, or preserve its features. Installing or operating an application does not mean we endorse its output. These limits do not release us from responsibility for the Service we contract to provide or our obligations concerning providers we appoint. Our Privacy Policy explains how data is shared.

9. Fees, renewal and cancellation

The managed-computer launch plan is USD 59 per month for the platform and one Windows computer with 2 vCPU, 8 GB RAM and 40 GB storage. The subscription is paid monthly in advance and renews automatically until cancelled. Applicable taxes and the total payable are shown before payment. Third-party AI accounts or software subscriptions are separate. There is no computer free trial or annual commitment under this offer.

The plan provides a one-time USD 5 welcome balance for Vavio-agent usage, with no time expiry. Further usage is prepaid through purchases you explicitly choose. Initially, usage is charged against that balance at twice the underlying model cost. There is no automatic top-up or overage charge. Renewals and reactivation do not grant another welcome balance. Unused welcome and purchased balances carry forward, including through a subscription lapse, but computer actions require active paid access. Exhausting the balance stops new Vavio-agent work without ending your paid direct computer access. Any future usage-rate change will be disclosed before it applies; we do not reduce the dollar value of an existing prepaid balance.

You may cancel renewal through your account or by contacting us at hello@vavio.ai. Cancellation takes effect at the end of the paid period, with no further renewal charge. Copy out the files you need before access ends; free computer storage or access after that date is not included. Cancelling renewal is different from deleting your account. Contact us before account deletion if you have an unused purchased balance so we can resolve it under the applicable purchase terms and law.

We do not ordinarily refund a paid period solely because you cancel early. We refund payments for service we cannot provide, and provide refunds and other remedies required by law. Statutory withdrawal, cancellation, conformity and refund rights take precedence. If you are an EEA or UK consumer, you generally have 14 days from entering a service contract to withdraw by a clear statement to the contact above. Starting to use the Service does not by itself waive that right. Any lawful proportionate charge for service supplied during that period requires the information and express request required by applicable law.

Subscription price changes apply only to a future renewal after at least 30 days’ notice, allowing you to cancel first. For the retained Vavio employee service, the existing plan and linked Pricing & Usage Policy continue to govern its prices and included usage; that policy’s employee tiers and trial do not apply to the managed-computer plan. We do not reduce retained-plan included usage within a paid billing period and give at least 30 days’ notice of a material reduction.

10. Retained employee trials and beta features

Only for the retained Vavio employee service, an existing trial is a 14-day free trial. The trial needs no card and no payment method, and it is not a subscription. It never turns into a paid plan on its own, and we do not charge you anything when it ends. After 14 days the trial simply stops giving access, and you choose a paid plan if you want to carry on. There is nothing to cancel to avoid a charge, because there is no charge to avoid.

A trial includes a capped amount of included usage for the AI work your employee does, so the trial cannot run up a bill. What a trial includes is described in the Pricing & Usage Policy. Those retained trials do not grant a managed computer or create a right to a trial of the current managed-computer plan.

Beta features are provided “as is” for evaluation, may change or be withdrawn at any time, and may have limited support.

11. Intellectual property

We and our licensors own the Service and all related intellectual property rights (excluding Your Content). Subject to your compliance with these Terms and payment of applicable fees, we grant you the limited right to use the Service set out in Section 2. We welcome feedback, suggestions, and ideas about the Service. If you give us feedback, you grant us a non-exclusive, perpetual, irrevocable, royalty-free licence to use it for any purpose without restriction or compensation to you.

12. Suspension, termination and files

We may restrict access where reasonably necessary for a material breach, non-payment, a security or legal risk, or discontinuation of the Service. Where practicable and lawful, we will explain the reason and give a reasonable opportunity to resolve it or retrieve your files. Immediate restriction may be necessary to address abuse or an urgent risk. If we discontinue paid service without your breach, we refund the unused prepaid subscription period and unused purchased usage we cannot supply.

When access ends, you lose access to your guest computer and Vavio cannot continue computer tasks for you. Do not rely on free post-term retention or recovery of that computer. Keep copies and retrieve needed files while you still have access. Personal-data access, portability, erasure and other statutory rights remain available; they are not forfeited with the subscription. Our account-deletion page and Privacy Policy explain the data-request process and retained-service boundaries. Deleting a Vavio account does not itself cancel a separate subscription you have with another provider.

13. Service limitations

We provide the Service with reasonable care and skill and remain responsible for our express commitments. We do not promise uninterrupted availability, error-free AI, a particular outcome, a backup service, file recovery, or a service-level uptime guarantee unless a separate written agreement expressly provides one. To the extent permitted by law, other implied warranties, including merchantability, fitness for a particular purpose and non-infringement, are excluded. These limits do not displace mandatory standards for digital services, statutory remedies, or our privacy and security obligations.

14. Limitation of liability

For business customers, to the extent permitted by law and subject to the exceptions below, we are not liable for indirect, consequential, special or punitive loss, or lost profits, revenue, business opportunity or goodwill arising from use of the Service, including AI outputs and actions. Our aggregate liability arising from the Service, whether in contract, tort (including ordinary negligence) or otherwise, is limited to the greater of USD 100 and the fees you paid us in the twelve months before the event giving rise to the claim. These limits allocate the commercial risks of the Service; they do not make every AI error your fault.

The business exclusions and cap above do not apply to a person using the Service as a consumer. Consumer liability and remedies are governed by applicable law, including mandatory rights to compensation, repair, price reduction, termination or refund.

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. Nothing releases us from our own privacy or security duties, limits a data subject’s nonwaivable rights or remedies, or prevents a regulator from exercising its powers. You are not required to absorb loss to the extent it is our legal responsibility. The limitations do not reduce refunds expressly due under these Terms or applicable law.

15. Business customer indemnity

If you use the Service for business purposes, you will indemnify us for third-party claims and reasonable resulting costs, including reasonable legal fees, to the extent caused by Your Content infringing another person’s rights, your unlawful or unauthorised instructions, or your material breach of these Terms. This does not cover a claim to the extent caused by our breach, negligence or other wrongful conduct, or an AI action outside your authorised instructions. We must notify you promptly of a claim, reasonably cooperate at your expense, and allow you to control its defence with competent counsel. You may not settle it in a way that admits fault by us or imposes a non-monetary obligation on us without our consent, which will not be unreasonably withheld. This indemnity does not apply to consumers.

16. Changes to these Terms

We will date updated Terms and give notice of material changes before they take effect, normally at least 30 days in advance, unless law or an urgent security need requires a shorter period. Changes apply prospectively. We will obtain fresh agreement where required by law; publishing new wording alone is not evidence that you accepted it. You may cancel renewal before a change takes effect. Changes affecting consumers remain subject to applicable notice, consent, termination and refund rights. Prior versions and accrued claims are not rewritten.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Any dispute arising from or relating to these Terms or the Service between business customers and us shall be brought exclusively in the state or federal courts located in Wyoming, USA, and you consent to personal jurisdiction there. If you qualify as a consumer, you keep the mandatory protections and courts available to you under applicable law in your country of residence. The Wyoming choice does not deprive you of those rights, including in the UK, EEA or Switzerland.

18. General

If any part of these Terms is held invalid, the rest remains in force. Our failure to enforce any right does not waive that right. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, our Privacy Policy, for retained Vavio employee plans our Pricing & Usage Policy, and any order form or written agreement that references them, form the entire agreement between you and us regarding the Service.

19. Contact

For questions about these Terms, contact Vectorwise LLC (Vavio) at hello@vavio.ai. Postal / legal notices: Vectorwise LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA.