Terms of Service

Last updated: 11 September 2026

1. Agreement

These Terms of Service (“Terms”) form a binding contract between you and Vectorwise LLC, a limited liability company formed in Wyoming, United States (“we”, “us”), which offers the Vavio product (the “Service”). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to both you personally and that organisation.

2. The Service

Vavio is a business-to-business software-as-a-service platform for building AI employees — cloud workers a business hires for a real job role rather than a single workflow step. You create one or more AI employees inside a workspace, describe the job in plain English, connect the tools the job needs, and hold the employee to the boundaries you set. Your team then works with it in three places: Chat with it, Review what it has done and approve anything it is holding, and Manage how it works.

The parts you configure have exact names:

  • Skills — the standing rules and knowledge that shape how the employee does the job.
  • Actions — the things it can actually do. Each Action carries a Require approval setting that is either on or off.
  • Connectors — the accounts and tools you authorise it to use on your behalf.
  • Triggers — what wakes it, such as a schedule or an incoming message.
  • Channels — where it talks, such as web chat, email, Slack, or Telegram.

Each unit of work an employee performs is a run, and each run leaves evidence you can inspect: what it did, what it read or changed, what it held for your approval, and what it cost. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with your chosen plan and these Terms. We may update the Service from time to time; we will use reasonable efforts to avoid breaking changes and to communicate material changes in advance where we can.

3. Eligibility and accounts

You must be at least 18 years old and legally able to enter into a contract to use the Service. You are responsible for the accuracy of the account information you provide and for keeping it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorised access.

4. Your responsibilities

You agree that you will:

  • Use the Service only in compliance with applicable laws and these Terms.
  • Be responsible for the content, instructions, Skills, files, and knowledge you give an AI employee (“Your Content”), including its accuracy and the right to use it.
  • Have the authority to connect each account, mailbox, database, or other system you attach as a Connector, and to let your AI employee act in it on your behalf within the Actions you allow.
  • Be responsible for who your AI employee communicates with and what it sends, writes, or changes on your behalf — including emails, messages, invitations, records written into your connected systems, and calls to any endpoint you configure.
  • Provide any required notices and obtain any required consents from the people whose data you put into the Service or whom your AI employee contacts — your customers, contacts, and teammates — including under data protection, e-privacy, and consumer protection law.
  • Decide, per Action, whether Require approval stays on, and apply human review and oversight to AI-generated output where the context calls for it (see Section 7). Do not represent AI-generated output as professional advice (e.g. legal, medical, or financial).
  • Keep your credentials secure, not share them, and not let others use your account beyond your permitted use.
  • Not resell, sublicense, or commercially exploit the Service beyond your plan, and not attempt to copy, decompile, reverse engineer, or extract the source code of the Service except to the extent applicable law permits.

5. Acceptable use

You will not use the Service, and will not allow anyone using your account to use the Service, to:

  • Violate any law or regulation, infringe third-party rights, or engage in fraudulent, deceptive, or misleading practices.
  • Send spam or unsolicited messages, harvest contact details, or send communications in breach of email, SMS, or telemarketing law.
  • Impersonate any person or organisation, or misrepresent your affiliation with any person or organisation.
  • Configure an AI employee that hides or denies being an AI when someone reasonably asks, or that deceives people in a way that is likely to cause harm.
  • Generate or distribute content that is unlawful, defamatory, harassing, hateful, sexually explicit involving minors, that promotes self-harm or violence, or that infringes intellectual property.
  • Use the Service to make automated decisions that produce legal or similarly significant effects on individuals without appropriate human review and any required disclosures.
  • Process special category personal data (e.g. health, biometric, racial or ethnic origin) without a lawful basis and appropriate safeguards, and you must not use the Service in any way that would require it to be HIPAA-covered, PCI-DSS-covered, or otherwise subject to a regulatory framework we have not agreed to in writing.
  • Attempt to gain unauthorised access to the Service, other accounts, our systems, or the systems of our sub-processors; interfere with the Service’s integrity or performance (e.g. denial-of-service, scraping at a rate or scale that disrupts service); or probe, scan, or test the vulnerability of the Service without our prior written consent.
  • Train AI or machine-learning models on the Service’s outputs in a way that violates these Terms or applicable third-party model provider terms; or use the Service to develop a competing product.
  • Use the Service to host, develop, or promote: weapons of mass destruction; illegal goods or services; child sexual abuse material; content that targets minors; or content that promotes terrorism.

We may investigate suspected breaches of this Section 5 and take appropriate action, including suspending or terminating access. We do not monitor user content in the ordinary course of operating the Service, but we reserve the right to do so where we reasonably need to.

6. Your content and data

You retain ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and create derivative works of Your Content solely to provide, secure, and improve the Service for you, and to comply with law. Where Your Content contains personal data, our processing on your behalf is governed by our Privacy Policy and any applicable data processing terms. We do not sell personal data, and we do not use Your Content to train our own AI models. Doing the work you ask for does mean sending relevant parts of Your Content to the model providers and other services that perform it; the Privacy Policy names them and says what we can and cannot promise on their behalf.

7. AI features and accuracy

The Service uses artificial intelligence — including large language models provided by third parties — to decide and carry out what your AI employees do. AI outputs and AI-chosen actions can be incorrect, incomplete, or out of date. You are responsible for the Skills, instructions, and knowledge you give an employee, for the Connectors and Actions you allow it, and for how you use what it produces. The Service is not a substitute for professional advice (e.g. legal, medical, financial, or regulatory), and outputs should not be relied on as such. You should apply human review and oversight where the context calls for it. Where third-party model providers’ terms apply to your use of their models through the Service, you agree to comply with those terms to the extent we make them available.

Require approval is your control, per Action, and it is either on or off. Turning it off means an employee may take that Action without waiting for you. It does not remove our own safety and spend floors, which operate independently and can still hold a piece of work even where you have turned approval off. Those floors are a backstop, not a substitute for your own judgement about which Actions should require you.

8. Third-party services

The Service may interoperate with, or rely on, third-party services (e.g. payments processors, email providers, AI model providers, CRMs). Your use of those third-party services may be subject to their own terms. We are not responsible for third-party services and do not warrant or endorse them.

9. Fees and subscriptions

Paid plans are billed in advance (e.g. monthly or annually) at the prices shown in the Service. You must provide a valid payment method. You may cancel your subscription at any time from your account; you will keep access until the end of the current billing period and will not be charged again. We do not offer refunds for the current or previous billing periods, so cancelling before the next charge is the way to avoid future fees. We may change fees on reasonable notice; continued use after a change constitutes acceptance. Failure to pay may result in suspension or termination of access. Unless stated otherwise, fees are exclusive of taxes, and you are responsible for any applicable taxes. Plans also include a monthly amount of AI usage for the work your employees do — your included usage. The current prices, what each plan includes, and what happens when it is used up are set out in our Pricing & Usage Policy, which forms part of these Terms. We do not reduce a plan’s included usage inside a billing period, and we give at least 30 days’ notice of a material reduction.

10. Free trials and beta features

New businesses start on a 14-day free trial. The trial needs no card and no payment method, and it is not a subscription. It never turns into a paid plan on its own, and we do not charge you anything when it ends. After 14 days the trial simply stops giving access, and you choose a paid plan if you want to carry on. There is nothing to cancel to avoid a charge, because there is no charge to avoid.

A trial includes a capped amount of included usage for the AI work your employee does, so the trial cannot run up a bill. What a trial includes is described in the Pricing & Usage Policy. We offer one trial per business and may decline or reduce a repeat trial for the same person or organisation.

Beta features are provided “as is” for evaluation, may change or be withdrawn at any time, and may have limited support.

11. Intellectual property

We and our licensors own the Service and all related intellectual property rights (excluding Your Content). Subject to your compliance with these Terms and payment of applicable fees, we grant you the limited right to use the Service set out in Section 2. We welcome feedback, suggestions, and ideas about the Service. If you give us feedback, you grant us a non-exclusive, perpetual, irrevocable, royalty-free licence to use it for any purpose without restriction or compensation to you.

12. Suspension and termination

We may suspend or terminate your access if you breach these Terms, for non-payment, where we reasonably believe your use poses a security or legal risk, or where we discontinue the Service. You may cancel your account at any time through the Service or by contacting us — Delete your account explains how, and what happens to a business you own. On termination, your right to use the Service ends and your AI employees stop working. We may retain data as required by law or as set out in our Privacy Policy.

13. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate or fit for your specific purpose. Nothing in this Section affects your statutory rights as a consumer that cannot be waived under applicable law.

14. Limitation of liability

To the maximum extent permitted by law, Vectorwise LLC shall not be liable for any indirect, consequential, incidental, special, or punitive loss, or for any loss of profit, revenue, data, goodwill, or business opportunity, even if foreseeable. Our total aggregate liability in respect of any claim or series of related claims arising from or in connection with these Terms or the Service shall not exceed the fees you paid us in the twelve months before the event giving rise to the claim, or USD 100, whichever is greater. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

15. Indemnity

You agree to indemnify and hold harmless Vectorwise LLC and its affiliates, officers, employees, and agents from any claims, losses, or costs (including reasonable legal fees) arising from your use of the Service, Your Content, your breach of these Terms, your breach of applicable law, or your infringement of third-party rights.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you (for example, by email or an in-product notice). Continued use of the Service after a change takes effect constitutes acceptance.

17. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Any dispute arising from or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Wyoming, USA, and you consent to personal jurisdiction there. If you qualify as a consumer in the UK, EEA, or Switzerland, mandatory protections in your country may apply where the law does not allow them to be waived; nothing in these Terms limits those non-waivable rights.

18. General

If any part of these Terms is held invalid, the rest remains in force. Our failure to enforce any right does not waive that right. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, our Privacy Policy, our Pricing & Usage Policy, and any order form or written agreement that references them, form the entire agreement between you and us regarding the Service.

19. Contact

For questions about these Terms, contact Vectorwise LLC (Vavio) at hello@vavio.ai. Postal / legal notices: Vectorwise LLC, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA.