Solutions · AI employee for customer enquiries
An AI employee for customer enquiries
An AI employee for enquiries is one named cloud worker — an Enquiry Qualifier — that checks the places enquiries arrive on a schedule, deduplicates them, works out which are serious, gathers the missing context, and drafts a reply or safe answer. Risky replies are held for you to approve, and every judgment leaves evidence. It's a Vavio AI employee pointed at one job, not a chatbot bolted to your website.
Starts on a schedule
Default trigger: check your enquiry sources every 2–3 hours during business hours. Add a form, webhook, or forwarded-email event for urgent new enquiries — the schedule still catches the rest.
Who this is for
Owner-led premium and specialist services — clinics, dental and ortho, custom builders, advisors, boutique agencies, premium property, high-consideration consulting. Usually under 30 people, where the owner or a trusted receptionist still carries the final judgment on a lead.
Serious enquiries arrive through website chat, forms, email, and follow-ups while you're mid-appointment. Tyre-kickers eat time, good leads go cold, and a generic bot saying the wrong thing to a high-value prospect is a real risk. The job isn't answering an FAQ — it's judging which enquiry matters and moving it forward without dropping your standards.
Why an AI employee, not a chatbot or a lead form
A form captures a name. A chatbot answers a question. Neither owns the enquiry. Vavio gives you one named AI employee that triages the enquiry, drafts the reply in your tone, asks before anything brand-risky, remembers what you teach it, and leaves a record of why it treated a lead as serious or weak.
The win isn't more connectors than everyone else — it's controlled delegation: useful work, exact approval, evidence, cost, and an employee that gets better as you correct it. Each new Action starts with Require approval on, run evidence helps you decide whether it stays on, and current safety floors still apply.
How the Enquiry Qualifier works
- It checks your enquiry sources on a schedule — a form export, forwarded email, a webhook, a website-chat export, or a simple sheet — and consolidates duplicates into one queue.
- For each enquiry it classifies seriousness, gathers the missing context, and applies your service-fit rules and tone.
- It prepares a held reply and shows you the exact recipient, subject, and body. Approving that draft authorises that specific send.
- You correct it in plain chat — a banned phrase, a disqualifier, a tone tweak — and the correction becomes a durable learned rule that applies next time.
What's live today (and what isn't)
Live: the scheduled multi-source check, held drafts you approve one at a time, evidence for why a lead was classified serious or weak, and corrections that become durable learned rules with before/after proof. Live channels are web chat, email, Telegram, and Slack. WhatsApp and phone calls are planned, not live. Vavio is pre-launch, so there are no customer logos or numbers to show — the proof is the working employee, the evidence, and the controls.
Vavio vs A website chatbot or lead form, honestly
What a chatbot or lead form is genuinely good at
- Instant capture: a form or bot grabs a name and email 24/7 with almost no setup.
- Answering a short, known list of FAQs so your team fields fewer of them.
- Cheap and simple when all you need is "collect the enquiry and notify me".
| A website chatbot or lead form | Vavio | |
|---|---|---|
| Core job | Capture the enquiry or answer an FAQ | Qualify the enquiry, draft the reply, and hold risky sends |
| Judgment | None — every enquiry is treated the same | Classifies seriousness and gathers missing context first |
| Multiple sources | One widget on one page | Checks several enquiry sources on a schedule and deduplicates |
| Evidence | A chat transcript or a form row | Why it judged a lead serious or weak, and what it held |
| Improvement | You re-edit the script | Your corrections become durable learned rules with proof |
Where Vavio is weaker (and a simpler tool wins)
- If you only need to capture a name and get notified, a form or simple chatbot is cheaper and faster to set up — an employee is overkill.
- Vavio is pre-launch, so it has no track record or customer numbers to point to yet; a mature chatbot product has years of reliability behind it.
- A single-widget bot has nothing to approve, so there's less for you to oversee than an employee that takes real actions.
Not live yet: WhatsApp and phone-call channels are planned, not live — the live channels are web chat, email, Telegram, and Slack. A new owner's branded Gmail connection still awaits Google verification; recurring inbox results and unattended sending remain outside Vavio's company-owned, approval-gated proof.
How you’ll know it’s really working
Vavio is pre-launch, so the proof isn’t a logo wall — it’s what your Enquiry Qualifier does in front of you. Watch for these:
- A scheduled multi-source check lands a held result you can see.
- You approve the exact draft, and that specific reply sends.
- Evidence shows what it checked and why it judged the lead serious or weak.
- A correction in chat changes the tone or rule on the next enquiry.
One platform, many job roles
The Enquiry Qualifier is one job door into Vavio
Vavio builds cloud AI employees for real business job roles — enquiries, admin, support, operations, and more. This page leads with one job, but it’s the same platform underneath: one named worker that owns a whole job, waits in Review for Actions with Require approval on, and leaves run evidence.
Frequently asked questions
- Is this an AI receptionist?
- It's broader than a receptionist bot. The Enquiry Qualifier is a Vavio AI employee that qualifies enquiries, drafts replies, and holds risky sends for your approval — with evidence and corrections that stick. It's one job door into the wider AI-employee platform, not a single-purpose receptionist product.
- Will it email a prospect on its own?
- With Require approval on, the employee holds a reply with the exact recipient, subject, and body for approval, editing, or denial. Run evidence helps you decide whether that requirement stays on, and current safety floors still apply. Owner-approved Gmail read/write/delivery is production-tested twice on Vavio's already-connected company account—not a customer result. A new owner's branded connection still awaits Google verification; recurring inbox results and unattended sending remain outside that proof.
- Which channels can it use for enquiries?
- Web chat, email, Telegram, and Slack are the live channels today, plus a website chat bubble you place on your own site. WhatsApp and phone calls are planned, not live.
- Can a website visitor retrain the employee?
- No. Website visitors stay in the customer lane — safe work happens, risky work is held, and run evidence is left. Only you, the owner, can train, correct, or reconfigure the employee.
Keep reading
Hire your Enquiry Qualifier
Brief the job in plain English, inspect its work and evidence, and approve any exact Action held in Review. Free to start — no card needed.