Solutions · AI employee for customer email enquiries
An AI employee for your customer email enquiries
An AI employee for customer email helps you sort what matters in the enquiries you forward to its Vavio address and prepares replies for you to inspect in Review. You teach it your business rules in Chat and correct the same employee when its judgment or tone needs work.
Starts with forwarded email
Start from customer email forwarded to your employee’s Vavio address. The source email starts the job; this offer does not promise recurring mailbox monitoring.
For a busy owner’s customer inbox
For small businesses where customer email enquiries compete with the work already in progress. Start with one forwarded email and your own facts about urgency, categories, and tone. The employee asks for missing business context instead of inventing it.
Drafts, evidence, and your say before sending
The employee keeps the source email beside the run, explains what it checked, and prepares the exact recipient, subject, and reply. With Require approval on for the Reply Action, the concrete send waits in Review. Current safety floors still apply independently.
Correct the same employee in Chat. The correction becomes visible Training — a rule or preference in Instructions. Every self-update stays in History; learned instructions remain editable or removable. Undo appears only for a conflict-checked exact reversal. The next similar run shows whether the correction stuck.
Brief, forward, Review, correct
- Brief the customer-email job in Chat with your business facts, urgency rules, and tone.
- Forward customer email to your employee’s Vavio address. The employee classifies it using the rules you supplied.
- Inspect the drafted reply and evidence in Review. In this cautious starting example, nothing is sent before your approval.
- Approve or deny the exact held work, or correct the same employee in Chat. Use later run evidence to decide whether Require approval stays on for that Action; current safety floors remain.
Gmail evidence and current availability
On Vavio's company-owned, already-connected production Gmail account, two consecutive marked cycles read real mail, wrote a draft that Vavio verified at Gmail, held the reply, and delivered it only after explicit owner approval. That is Vavio's product test, not a customer result. A stranger connecting their own Gmail through Vavio's branded consent still awaits Google's restricted-scope verification; it does not guarantee a recurring inbox result for a new owner, and unattended sending remains unproved. Gmail connections are restricted to invited test accounts while Google’s verification is pending. Outlook connection is not available yet. This Gmail evidence does not prove the forwarded-email production journey.
Vavio vs Your existing email app and saved replies, honestly
Where your existing email app works well
- Reading, searching, and organising your mailbox directly.
- Sending a saved reply yourself when the case is simple and predictable.
| Your existing email app and saved replies | Vavio | |
|---|---|---|
| Source | Your existing mailbox | Customer email you forward to the employee’s Vavio address |
| Draft | You write or choose a saved reply | A draft based on your facts and rules, with unknowns kept visible |
| Control | You inspect and send the message | The exact Reply Action waits in Review when Require approval is on |
| Correction | You edit a saved reply | Correct in Chat; inspect Training and History; edit or remove the instruction |
When your email app is the simpler choice
- For an occasional straightforward reply, doing it yourself may be faster.
- Vavio needs the source you forward and the business facts you teach it; it cannot promise availability or outcomes it has not checked.
Not live yet: Public Gmail connection availability is restricted to invited test accounts while Google’s verification is pending. Outlook connection is not available yet. The company-owned Gmail test does not establish a new owner’s connection, recurring mailbox result, or unattended sending.
How you’ll know it’s really working
Vavio is pre-launch, so the proof isn’t a logo wall — it’s what your Customer Email Employee does in front of you. Watch for these:
- The forwarded source stays attached to the run.
- Urgency and category use your supplied rules, with missing facts kept unknown.
- The exact recipient, subject, and reply wait in Review when Require approval is on.
- A correction becomes visible Training, remains in History, and can be edited or removed.
- The next similar run shows whether the correction changed the draft.
Vavio AI employees
Start with your customer inbox
Vavio gives small businesses cloud AI employees. Start with your customer inbox.
Frequently asked questions
- How do I start?
- Brief the employee in Chat and forward a customer email to its Vavio address. Inspect the drafted reply and evidence in Review, then correct the same employee if needed.
- What happens before a reply is sent?
- This starting example ends in held work. With Require approval on, the exact Reply Action waits in Review. Evidence informs whether you change that control; current safety floors still apply independently. The Gmail test does not prove unattended sending.
- Can I connect Gmail or Outlook?
- Gmail connections are restricted to invited test accounts while Google’s verification is pending. Outlook connection is not available yet. The company-owned Gmail test is bounded evidence, not a fresh-owner connection promise.
- Can I change what it learned?
- Yes. Inspect the rule or preference in Training and Instructions, edit or remove it, and see every self-update in History. Undo appears only for a conflict-checked exact reversal.
Keep reading
Start with your customer inbox
Brief the job in plain English, inspect its work and evidence, and approve any exact Action held in Review. Free to start — no card needed.