Blocked drain? The first firm to ask the right questions usually gets the callout.
Vavio answers homeowners in seconds, gathers the postcode, urgency, location, and van-access details, and redirects anything that's not a residential drains job — so your team rolls up to callouts they can actually do.
Where Vavio fits
An add-on at the front of your enquiry line — not a replacement for your team.
What Vavio does
- Talks to homeowners 24/7 in calm, practical English
- Gathers postcode, urgency (overflowing / slow / smell), location, water on/off, and van access
- Captures preferred contact method and time
- Redirects commercial enquiries and gas / electrical emergencies before they waste your team's time
- Hands you a structured callout brief instead of a screenshot of a chat
What Vavio is not
- Not a price quote — the team needs to see the job before quoting
- Not a dispatch system — your team still picks the route and the slot
- Not for gas leaks or electrical work — those are redirected, not engaged
- Not a generic chatbot — built for the residential drains conversation specifically
- Not something the office has to log into — leads land in your existing inbox
Built for the calls your team can't answer in the moment.
Drain problems don't book ahead. The homeowner Googles in a panic, messages three local firms, and goes with whoever replies first with the right questions — not whoever sent the longest brochure.
Reply in seconds, even at 11pm
Postcode-based callout details
Gas-safety and commercial redirect
Residential focus, structured brief
A callout brief the team can roll to without ringing back.
The value isn't more chat. The value is knowing — before the van leaves — that this is an overflowing kitchen drain in BS5, water turned off, side-gate access, homeowner home all afternoon. The team prepares the right callout, not the same callout.
Example callout brief
Residential drains callout
Postcode
BS5 0XX
Urgency
Overflowing now — water across kitchen floor
Location
Kitchen sink and outside drain by back door
Water
Mains turned off at the stopcock
Van access
Side-gate access, no permit needed
Contact
Sarah · 07xxx xxx xxx · happy with a call now
Recommended next step
Roll an emergency callout. Bring rods + jetter; expect kitchen waste backup.
Active overflow with water already in the room — homeowner has done the right thing turning the mains off. Side-gate access means no time lost at the door. Likely kitchen-waste blockage, possible shared drain — bring the jetter in case rodding doesn't clear it.
Full chat transcript attached if the engineer wants the detail before arriving.
From a panicked Google search to a van on the drive.
Vavio handles the back-and-forth so your team only sees callouts they can actually do — with the postcode, urgency, and access details already in hand.
1. Homeowner describes
2. Vavio gathers postcode + urgency
3. Filters out-of-scope
4. Sends the callout brief
Best fit for residential drains firms where every call matters.
Vavio is strongest when your team is in the van, your office can't sit on the phone all evening, and you're losing residential callouts to whoever replies first.
Strong match for firms where...
Likely a weaker fit if...
You stay in control of what it asks and what your team gets.
Start with a residential-drains template, then tailor the catchment, out-of-hours rules, and what you want the team to see in the brief. No deep dispatch integration needed to prove value.
Start with a drains-ready template
Begin with a flow that already knows the questions — postcode, urgency, location, water on/off, van access, contact preference — and the redirects for gas and commercial.
Add your catchment and rules
Set the postcodes you cover, your out-of-hours rule (callout vs next-morning), what's commercial in your area, and what your team needs to see in the brief. Vavio uses only your information.
Choose how you get notified
Get the callout brief by email or SMS, or straight into your existing dispatch inbox. The chat transcript is attached for the engineer if they want the detail.
Add-on, not replacement. Sits in front of your existing phone line and dispatch — keep what you already have.
Why now
The first firm to reply with the right questions usually gets the callout.
Homeowners with an overflowing drain message three or four local firms at once and go with whoever replies first with the right questions — not whoever has the prettiest website. A 20-minute reply gap loses the job.
<30s
Vavio's typical reply time, 24/7.
See how Vavio fits your drains business.
We'll show you how an 11pm blocked-drain message becomes a callout brief your team can roll to — postcode, urgency, access, contact details, all gathered before they leave the yard.
Drains-ready template. Setup in about 15 minutes. No card required.