Your front desk closes at 6pm. Patients Google “Invisalign cost” at 10pm.
Vavio answers them in seconds, qualifies the case, quotes the right fee range, and books the consultation — without replacing Dentally, Software of Excellence, or Carestream. Add-on, not replacement.
Pre-patient by design — Vavio captures the lead, your PMS owns the chart. Read our healthcare positioning for the full note.
Where Vavio fits
An add-on that sits in front of your existing stack — not a replacement.
What Vavio does
- Talks to website visitors 24/7 in your practice's voice
- Answers Invisalign, veneer, and implant questions using your real fee guides
- Qualifies the case before the consultation — treatment, timeline, finance, fit signals
- Books the consultation in your existing calendar, or hands a brief to your TC
- Follows up if the patient goes quiet
What Vavio is not
- Not a PMS — keep Dentally, Software of Excellence, or Carestream
- Not patient records, charting, billing, or recall — your PMS does that
- Not a clinical decision tool — Pearl and Overjet handle imaging diagnostics
- Not a generic chatbot — built for the cosmetic-enquiry conversation specifically
- Not something your reception team has to log into — leads land in your existing inbox or PMS
Built for the part of the day your front desk can’t cover.
Cosmetic patients research at home in the evenings, on Sundays, before work. By the time someone replies on Monday, they’ve already booked a consultation somewhere else.
Reply when no one is at reception
Qualify the case before the consultation
Hand your team a brief they can act on
A consult brief your TC can act on without scrolling.
The value isn't more chat. The value is knowing — before the patient sits down — that this is a £4k Invisalign relapse case with finance interest, not a tyre-kicker asking for free advice. Your TC prepares the right consultation, not the same consultation.
Example consult brief
Cosmetic enquiry
Treatment interest
Invisalign — adult relapse case
Main concern
Teeth shifted ~10 yrs after teenage braces
Timeline
Wants to start within 2 months
Finance comfort
Asked about monthly plans (mentioned £3-4k expectation)
Clinical fit notes
Mild-to-moderate relapse, no current bite issues, no implants
Still needs answering
Whether previous wisdom-teeth removal affects suitability
Recommended next step
Run as adult relapse Invisalign consult. Bring finance plan in writing.
Strong fit: clear treatment interest, finance comfort signalled, clinical complexity moderate. Have monthly-payment options ready and answer the wisdom-teeth question early in the consultation.
Full chat transcript attached if your TC wants the detail.
From a Sunday-night Google search to a Tuesday consultation.
Vavio handles the back-and-forth so your TC only meets patients who are ready to discuss treatment plans.
1. Patient asks
2. Vavio answers
3. Qualifies the case
4. Books or hands off
Best fit for practices where every cosmetic case is worth chasing.
Vavio is strongest when your principal is in the chair, your TC is busy, and your front desk closes at 6pm — but cosmetic enquiries don't.
Strong match for practices where...
Likely a weaker fit if...
You stay in control of what it says and what your team gets.
Start with a dental-ready template, then tailor the fee guides, finance partners, and qualification rules to match your practice. No deep PMS integration needed to prove value.
Start with a dental-ready template
Begin with a flow that already knows the questions cosmetic patients ask — treatment options, fee ranges, finance, suitability, consultation process.
Add your practice facts and rules
Set your real treatments, fee guides, finance partners (Tabeo, Chrysalis, Medenta), eligibility rules, and what you want to qualify before the consultation. Vavio uses only your information.
Choose how you get notified
Get the consult brief by email, SMS, or straight into your existing PMS workflow. The booked slot lands in your existing calendar.
Add-on, not replacement. Sits alongside Dentally, Software of Excellence, Carestream, and your existing marketing agency — keep what you already have.
Why now
The first practice to reply usually wins the case.
Cosmetic patients shortlist three to five practices, send the same enquiry to all of them, and start booking consultations with whoever answers first with the right detail. Slow weekend replies don't lose “some” cases — they lose almost all of them.
Seconds
Not Mondays. Vavio replies the moment the enquiry lands, 24/7.
More for your stack
Vavio for related teams.
Drains businesses
Residential Drains & Home Services
Answer blocked-drain enquiries 24/7 — gather postcode, urgency, and access details so the team rolls up to a callout they can actually do.
Custom home builders
US Custom Home Builders
Answer evening custom-build enquiries 24/7 — qualify zip code, lot status, design phase, and budget so the sales coordinator walks into Monday with a brief.
Common questions
No — and we don't plan to be. Vavio is a pre-patient lead-capture tool: a website visitor types into the chat, the chat captures their name and what they're interested in, the practice owner gets a lead summary. We never touch patient records, treatment data, or anything that requires a Business Associate Agreement. See our healthcare positioning for the full explanation, including what to tell your compliance officer if they ask for a BAA.
See how Vavio fits your practice.
We’ll show you how a Sunday-night Invisalign Google search becomes a Tuesday consultation — with everything your TC needs already in the brief.
Founder-built. No customer logos to show yet — this is early, and we'd rather be honest about that than dress it up. Try the dental template free and judge for yourself.
Dental-ready template. Setup in about 15 minutes. No card required.